Civic crew members dressed in their orange vests
  • Civic logo

    Who We Are

    We are proud that Civic has supported individuals with disability to realise their potential for 60 years, but we also recognise that being invited into the lives of others is an honour and a privilege.

    For the past six decades, people have been, and remain, at the heart of everything that we do. When we make decisions we consider the impact of them on all the people we engage with.

    We are also proud that we provide a supportive, inclusive workplace for staff.


  • Vision Mission Values

    Our Vision

    Human Potential, Realised.

    We look past obstacles and focus on what is possible. Our vision does not prescribe any specific outcomes as we recognise that there is no one right answer, that each individual is unique and that we must respect the diverse wishes of each of our clients.

    Our Mission

    Providing the right support at the right moment.

    Our mission reflects our person-centred approach to supporting individuals and the fact that every moment has the potential for a positive outcome. Staff actively support enhanced quality of life for everyone who chooses Civic as their service provider. Active Support encourages meaningful engagement and enhances choice and control.

    Our Values

    Integrity – we are honest, grounded and committed.
    Empowerment – we enable choice and opportunity for all.
    Diversity – we respect and learn from all individuals.

    Our values are at the root of all our actions and decisions. If you are faced with a decision to make in your role at Civic, our values will guide you to make the right one. Your manager and colleagues are available to support you in your decision-making.


    Civic’s Pillars of Practice

    We are Inclusive
    We respect diversity and learn from all individuals. We are open to new ideas and ways of doing things.

    We are Person-Focused
    We focus on what people can do by understanding and valuing the choices people make in their own lives.

    We build Connections
    We support people with opportunities and pathways for connection.

    We are Adaptive
    We encourage and support people to live more fully in their chosen environments.

    We are Responsive
    We are proactive and responsive to understanding a client’s needs. We involve people in supported decision making and solution-focused thinking, in pursuit of their goals.

  • Accreditations

    Civic is a Registered Charity and a highly accredited organisation. Civic’s Board, Management and Staff are committed to quality through sound governance and management in all aspects of our service. External and internal audits are integral components of our quality management system, which is accredited to international standard ISO 9001:2018. We make effective use of standards and related compliance activities to inform good practice and improvements in services.

    Civic complies with both the National and the NSW Disability Service Standards and is a Registered Community Housing Provider.

    Civic Industries is an Australian Disability Enterprise (ADE) and a certified social enterprise with Social Traders.

    As a registered charity, we follow best practice guidelines and abide by the requirements of the Charitable Fundraising Act 1991 and Lotteries and Art Unions Act 1901. Our independently audited accounts also ensure our accountability to our donors and the community – please refer to our Annual Report for more details.


  • Policies

    Civic’s policies and procedures reflect our commitment to creating quality services that are valued by clients and provide an environment where the health, safety and welfare of clients and staff is paramount. They also reflect Civic’s Vision, Mission and Values.

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