Vision, Mission and Values
Civic Cafe - Vision Mission Values

Our Vision

Human Potential, Realised.

We look past obstacles and focus on what is possible. Our vision does not prescribe any specific outcomes as we recognise that there is no one right answer, that every individual is unique.

  • Our Mission

    Our mission is to uphold human rights and create change in individual lives and the community, ensuring economic and social inclusion, life long education, access to safe homes and health care.

  • Our Values

    Our values support our organisation’s vision, and shape our culture.

    Chosen universally by our people, they are reflected in everything we do. They are who we are.

    Explore. We are curious. We explore possibilities. We explore potential. We question boundaries and barriers. We are not followers – we are leaders.

    Belong. Communities matter. We belong to teams. We belong to Civic’s community. We belong in the communities we support. We offer clients a place to belong.

    Connect. Relationships build trust. We connect with each other. We connect with what we’re working towards. We connect with our clients and their families. We connect with partners and the community. We connect with data and stories.

    Learn. We never stop learning. We learn from each other. We learn from our failings. We share what we learn with others.

  • Explore

    We believe that we all need a sense of curiosity to keep questioning and challenging ourselves and the status quo. To explore is to be brave and respectfully challenge the way things may have always been.

  • Belong

    Communities matter. We belong to teams. We belong to Civic’s community. We belong in the communities we support. We offer clients a place to belong.

  • Connect

    We believe in fostering relationships between each other and using our connection to one another to build trust, knowledge and the confidence to get work done. We are always striving for connection.

  • Learn

    We believe knowledge should be shared and that we all have a responsibility to use what we have to build the knowledge and capacity of those around us. We never stop learning.

  • Civic’s Pillars of Practice

    We are Inclusive. We respect diversity and learn from all individuals. We are open to new ideas and ways of doing things.

    We are Person-Focused. We focus on what people can do by understanding and valuing the choices people make in their own lives.

    We Build Connections. We support people with opportunities and pathways for connection.

    We are Adaptive. We encourage and support people to live more fully in their chosen environments.

    We Are Responsive. We are proactive and responsive to understanding a client’s needs. We involve people in supported decision making and solution-focused thinking, in pursuit of their goals.

  • Contact Us

    To find out more about Civic’s Vision, Mission and Values, and Pillars of Practice, contact the Customer Experience Team on 1300MYCIVIC (1300 692 484) or email

  • Call 1300MYCIVIC
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