Civic and the NDIS
Civic staff in a planning meeting

What is the NDIS?

The National Disability Insurance Scheme (NDIS) is an Australian wide funding scheme that puts the person with a disability at the centre of their funding, by giving them choice and control of how they best use their funding.

The NDIS funding provides supports in a wide range of areas to support the person to live as independently as possible and achieve their goals. This means that it’s not a one-size-fits-all solution, each person has their needs assessed and then a tailored plan is created to assist in achieving personal goals.

  • Applying for the NDIS

    If you are an Australian Citizen or permanent resident, are under 65 years of age and have a permanent disability which has a functional impact on your daily life you may be considered eligible for access to the scheme. To find out if you are eligible visit the NDIS website.

    To obtain access to the scheme you will need to contact the National Disability Insurance Agency (NDIA) on 1800 800 110 or and request for an Access Request Form to be mailed out to you.

  • How Civic can help you

    Once your plan is approved and in place, you’ll most likely want to receive support right away. The process is straightforward – just let our Customer Experience Team know what support services you are interested in. The team can assist you to understand your plan, and provide you with further information. Alternatively, learn more about our  disability support services online.

    We can then assist you to engage with the relevant Civic service, prepare a quote, and get your supports started. For more information, contact us today.

  • NDIS Plan Review

    The NDIA will be in touch with you towards the end of your plan to arrange a review meeting. This meeting provides the opportunity for you to review your current supports goals and provide feedback where necessary. Depending on your preference, a plan review can be done face-to-face or over the phone.

    You are welcome to bring along, or include in the call, a family member, friend, advocate or other person when your plan is reviewed.

    More information about renewing your plan can be found on the NDIS website.

  • Annual Price Review

    The NDIA sets price controls for certain NDIS supports to ensure a balance between NDIS participants obtaining reasonable value for money and enabling providers to operate within a market of adequate size, quality and return. The Annual Price Review cycle to determine 2020‒21 prices is complete and the NDIA has released an updated NDIS Price Guide and Support Catalogue 2020–21, effective 1 July 2020.

    Key updates effective 1 July 2020 include:

    Before claiming any new price limits, providers and participants must discuss and agree to any proposed changes. It is only from the time of agreement that providers can start to charge and claim new prices.

    View our TTP rates for FY20-21.

    For more information, visit NDIS price guides.

  • FAQs

    Do I need to talk to Civic about my new plan?
    When you have completed your plan review, it is important that you talk to Civic, and any other providers you have, about the length of your plan and goals. You will also need to discuss your Service Agreement and Service Bookings to ensure they cover the period of time you want them to provide supports and services. Your current supports will not be impacted during the plan review period. If you wish to change your supports, you can discuss this with your LAC, your Support Coordinator or your service provider.

    Who will conduct my plan review?
    For people aged 7 to 65 years, plan reviews will generally be conducted by a Local Area Coordinator (LAC) or an National Disability Insurance Agency (NDIA) planner. Plan reviews will be conducted in a number of ways including face to face meetings or over the phone. Find out more about the role of LAC, visit the NDIS website.

    How will I be notified about the outcome of my plan review?
    Once your plan is approved, your plan details and funding will be updated in the NDIS myplace participant portal. A copy of your new plan will be sent to you either by email or post.

  • Contact Civic

    To find out more about the NDIS process and the documentation Civic can provide, contact the Customer Experience Team on 1300MYCIVIC (1300 692 484) or email

  • Call 1300MYCIVIC
  • This field is for validation purposes and should be left unchanged.

How does the FREE information cart work?

To find out more about Civic services add them to the FREE information cart and we will email you with more details.

Go to Services page to view the FREE resources


Aa Display settings