NDIS Support Coordination

Support Coordination at Civic

Civic Support Coordination can help you get the most out of your NDIS plan.

Support Coordination is designed to support participants and families to get the best outcomes from their NDIS Plan.

Our experienced team of Support Coordinators are ready to help you in preparing your NDIS plan.

At Civic we focus achieving your goals and decisions, so you can live life the way you choose to.



  • What is Support Coordination?

    When you have an NDIS plan, you choose which service providers you work with.

    Support Coordinators are people who can help people with disability plan find services and use their supports.

    Your Support Coordinator will help you find providers but you must decide which provider you want to deliver your services

    What will your Support Coordinator do?

    Your Support Coordinator will

    • Help you understand your NDIS plan
    • Talk to you about the services you want
    • Find at least three providers that can deliver the services you want
    • Complete the paperwork needed by your chosen providers
  • NDIS Support Coordinators at Civic

    Our experienced team of Support Coordinators are ready to help you in preparing your NDIS plan. Support coordination from Civic will help you optimise the usage of your NDIS funds, by connecting you with disability service providers based on your individual needs and goals.

    Civic will work with you to provide you with the best possible plan. We support participants and families through every stage and work out the best possible plan individually suited to your needs.

    Civics’ commitments to you

    • Working with you to build and develop
    • Support you in achieving your goals
    • Mentoring and coaching throughout the process
    • Ensuring that you feel in control of your supports
    • Assisting you in creating goals and decisions about the future


    As part of your NDIS support coordination with Civic will be ensuring that your treatment plan meets the NDIS’s requirements. In order to do this, we will help you to prepare for your plan renewal meeting and organise a progress report on your current goals as well as a summary of the services you have been receiving.

    We will also review the goals of your current plan with you, and help you decide what you want to achieve in the next 1-2 years on your new plan. We will also discuss the best ways to achieve your goals with you. You will also need a list of your formal supports (medical practitioners and carers from Civic) and anyone who helps you informally (family and friends).

  • Managing your finances

    We can manage payment for your carers, doctors and therapists as well as claims from the NDIS.

    Part of your NDIS support coordination will involve actually paying your supports, and claiming the money from the NDIS. Civic can manage this side of things for you, or we can work with your or your nominee to organise the financial aspect of your care. We will also keep records of all financial transactions and payments, ready to show you, your nominee or the NDIS if requested.

    We will also make sure that you are kept up to date on any changes in your NDIS support coordination, so that you know exactly what is going on at all times. If you feel capable of managing some aspects yourself, we are more than happy for you to do so, and if you like we can check to make sure everything is covered.

    Are Civic Support Coordinators independent?

    Yes! All Support Coordinators at Civic are independent.

    Their job is to make sure they find the best option for you by looking at all the choices on the table.

    Whether you’re preparing for your plan, reviewing your current plan or looking for support to start your plan, Civic can help.

  • Connect with Civic

    To find out how our Support Coordination team can help meet your individual needs, please contact our friendly Customer Experience Team on 1300MYCIVIC (1300 692 484) or email enquiries@civic.org.au.


Have a question about Support Coordination?

  • What is Support Coordination?

    Support coordination helps you understand and use your NDIS plan to pursue your goals, connect you with NDIS providers, community, mainstream and other government services and build your confidence and skills to use and coordinate your supports.

  • What is the different levels of Support Coordination?

    There are three levels of support coordination that can be included in your plan. These are support connection, coordination of supports, and specialist support coordination.

  • How does Support Coordination get included in a plan?

    The NDIS will assess each person on a case-by-case basis to determine whether your individual circumstances meet the criteria for eligibility for Support Coordination. If you are eligible, support coordination will be included in the Capacity Building budget.

  • How much does Support Coordination cost?

    Support Coordination is funded under Capacity Building – Support Coordination in your NDIS plan. The amount of time your coordinator has to work with you will vary for each participant, depending on the budgeted fixed amount.

  • What is the difference between a Local Area Coordinator (LAC) and a Support Coordinator?

    A Local Area Coordinator (LAC)is a time limited support provided by the NDIA to build and start you on your NDIS plan. There is no NDIS funding needed for the services they provide.

    A Support Coordinator is a NDIS-funded support that will appear on your plan as a Capacity Building Support. Support Coordination services are only available for Participants who have approved ‘Support Coordination’ stated in their NDIS Plan.

  • Call 1300MYCIVIC
  • This field is for validation purposes and should be left unchanged.

How does the FREE information cart work?

To find out more about Civic services add them to the FREE information cart and we will email you with more details.

Go to Services page to view the FREE resources


Aa Display settings